Terms and conditions of use

Www.5050.gr is an online store selling products and services through the Internet owned by the company named "Celect AE", located in Thessaloniki, Panagiotis 13th PEO Thessaloniki - Kavala, and is legally represented with A . 099772050, DOS FAE Thessaloniki and telephone numbers 2310 532122, 801 300 3250. Celect SA is approved by the Ministry of Development and Competitiveness - General Secretariat of the Consumer.

Make sure you agree to the following terms and conditions, as your continued use and browsing at www.5050.gr implies your explicit and unreserved consent and consent to them.

Terms of use

Visitors to the site agree that:

• use their actual details (surname, name, address, contact numbers, e-mail) in the contact forms.

• will use the site in accordance with law and morality and will not take any actions or omissions that may cause damage to it, but also to any other user or networks connected to it.

Celect AE reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store in accordance with its needs and honest practices but has the obligation to inform users of any modifications as well as for any change, through the website of this e-shop. It is clarified that changing terms does not take orders that you have already done.

Copyright

The copyright of the content (including texts, graphics, images, photographs and software) and the services of www.5050.gr that have been or will be uploaded on the internet are protected by Greek, Community and international copyright laws and belong exclusively in Celect AE. The appearance of the latter on the website or third parties associated with it should in no way be construed as a transfer or assignment of a license or right to use it. It is strictly forbidden to copy, reproduce and retransmit the material without the written permission of the company, and is only available for personal use (non-profit or commercial) to its visitors www.5050.gr.

Limits of Liability

Celect AE commits itself to the completeness and validity of the information provided on its website, both in terms of the existence of the essential characteristics that are described on a case-by-case basis for each product it holds and of the accuracy of the data concerning the products provided by e-shop services subject to any technical or typographical errors that have escaped the attention or have occurred inadvertently or due to any downtime of the site due to force majeure. At the same time, it is not responsible for any further damages that may arise from the execution or not of the orders or from the delay of execution, for any reason. The 5050-branded online store can not provide any warranty for the availability of the products, but undertakes to inform customers in good time about unavailability. Celect AE makes every effort to provide high quality services but does not guarantee that there will be no interruptions, mistakes or deleterious elements in the contents of the website and will not be liable for any damage or any legal or civil or criminal users of www.5050.gr. Visitors agree to use this on their own responsibility.

Security of personal data

Celect AE recognizes the importance of the security of your Personal Information and your electronic transactions and takes all necessary measures. So:

The codes you use to identify yourself are two: the Incoming Email (e-mail) and the Personal Security Password, which each time you enter them give you access with absolute security to your personal information. The only person who has access to your information is you through the above codes and you are solely responsible for keeping secrets and hiding them from third parties.

In case of loss of password or leakage you should immediately notify us, otherwise the Celect AE online store is not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (e.g., birth date). We also recommend that you use not only letters and numbers but also symbols to create a password.

Also, when you visit the Celect AE page, you may be asked to provide personal information about you (name, surname, profession, e-mail address, shipping address, etc.) as a rule to process your orders. These data are strictly for the sole purpose of dealing with you, our communication, the improvement of the services provided and the operation of the respective service and may not be used by any third party (except as provided by law to the competent authorities alone). In any case, Celect AE employees who have access to your personal data are specific and unauthorized access to your personal data is prohibited.

Finally, your questions and generally emails between you are considered private.

The information provided is only used to send an e-mail and is transferred only to the recipient. In case we are requested by law or we consider that the content of our messages is damaging, the necessary information will be transferred to the competent authorities in order to:

• protect against unauthorized, inconsistent with law and generally misuse of our online store.

• protect the safety and property of users and consumers.

• protect our legal rights and our assets.

Celect AE has the right to add and modify the content or services of the e-shop, as well as the terms of use, whenever it deems necessary and without prior notice, with their sole announcement via www.5050.gr.

Links to this site

Any reference or link to another site is provided to facilitate our users and we are not responsible for the content, products and services provided on these sites or any link included in an associated website, or any changes or updates on such websites.

Applicable law

These Terms and Conditions of Use and the use of this Site will be governed by the laws of Greece. Exclusively responsible for any dispute relating to this Website is the Courts of Thessaloniki.

How can you pay for your order?

You can pay your order with the following places:

a) Through a bank account

The bank accounts where you can deposit the amount of your order are as follows:

National Bank: 395 / 470502-50 (IBAN GR20 01103950000039547050250)

Piraeus Bank: 5268-030350-601 (IBAN GR3601722680005268030350601)

Eurobank: 0026.0376.63.0200271287 (IBAN GR23 0260 3760 0006 3020 0271 287)

Alpha Bank: 473/002320000367 (IBAN GR28 0140 4730 4730 0232 0000 367)

ProCredit Bank: GR8211600000000001400126801

To facilitate the process, please indicate your order number or your name in the statement of reasons.

Send us a copy of the bank payment order either by fax or by email to immediately execute your order.

Your deposit should be made within 3 working days at the latest from the day of your order. Otherwise, orders will be canceled.

b) With cash on delivery

You can pay your order by cash on delivery to the courier company, ie when delivering the order's products.

The fixed fee for the delivery is € 2.00 for small appliances. For large volume devices, you should contact the store to find out about the exact cost or if there is a possibility of cash on delivery in your area.

If the delivery for your site is not possible, we will contact you directly to resolve the issue.

There is a choice of either a retail or an invoice. An invoice is issued to companies and freelancers, provided that they fill out the following information when ordering: company name, VAT number, VAT and occupation.

For all orders that may not be phone or email or that communication between us is not possible within 2-3 days in order to obtain confirmation, they do not proceed and the products are not shipped.

For orders with high value or orders for products that are not available, you may be asked for an advance of 10% - 20% of the total value of your order.

c) By credit card

The easiest and most direct way to pay for your purchases is by debiting your credit card. The card is debited in cooperation with Eurobank.

Eurobank has selected Verisign as a certification provider. It uses the Secure Sockets Layer (SSL) communication protocol along with 128bit encryption that ensures secure internet transactions.

• The transaction is completely secure as your card details are posted directly to a bank's site, and are encrypted from your computer to the bank, and

• the data are not disclosed or stored in Celect AE (except to the bank).

So you can safely use your card for your purchases at Celect AE's online store.

The credit card is charged after checking and certifying the details and the validity of the credit card. The customer is solely responsible for the correct recording and the truth of the credit card details.

For purchases over 199,00 with credit card, you can do so only if you send a fax with a photocopy of your ID and your credit card that you have signed.

For purchases over 999.00, delivery must be made in your "physical" presence on your shipping site with your ID.

In case you receive your order from our store, payment will be made there and you will not be charged for shipping costs.

If you choose a credit card payment method:

you should be present when you receive your order with you with your credit card and your identity.

No order may be received by a third party.

How does the order come to you and at what cost?

In the following ways:

A. Sending a courier

Your order will be sent to the address you indicated when ordering us with a courier company. The order is usually delivered from 1 to 3 business days, from the day the goods are dispatched except for some remote areas of the country where the delivery time is up to 5 business days.

In case your area does not serve through the courier company, you will receive your order from Hellenic Post Office - ELTA.

For large volume devices (e.g., TVs, refrigerators, kitchens, etc.), shipment is via a conventional carrier (see below).

There is also a charge for remote or inaccessible areas (you will be informed by telephone).

The above charges include 24%

B. Shipment with a conventional transport company.

By consensus we can send you the products you purchased with a conventional shipping company. This particular mode of delivery mainly concerns objects of high weight or volume.

The minimum shipping charge is € 22.00 and it concerns deliveries to capital cities, from there and then it increases for orders of many pieces and for very heavy or bulky orders. In this case we will contact you directly to inform you.

Indicatively, the price is valid for delivery on the pavement or to the point where the goods can be unloaded from the carriage. In cases where you want the device to be transported inside the house, you should inform us about the special conditions (floor, elevator, etc.) to get information on the final transport costs.

Does not include the transport of double refrigerators (refrigerators-cupboards), the use of lifting equipment or transport to a floor where there is no elevator! For these cases, the sales department must be consulted.

C. Receipt from the Celect AE store

In order to receive your order from the store, you must first make a reservation for the products you are interested in either by phone or by online ordering. Products are in collaborating warehouses whenever there may be a short wait of 1-2 days.

D. Recipient transport costs

Be careful that this means that you have a partnership or have agreed on the cost of transport with your own carrier. We undertake to deliver it to you free of charge on your carrier, provided that it is based in Thessaloniki (Sindos-Kalohori area). Estimated delivery time of one to seven days. In the case of a small device, a courier of your choice can be delivered to us at our store. There is no payment method for cash on delivery, payment must be made by bank deposit or by credit card.

E. Free shipping to Thessaloniki

Applies to white appliances with the following indication (excluding ovens - microwave ovens - cookers and hoods).

 free delivery for Thessaloniki

Delivery is on the pavement or up to the point where the car can be unloaded. Indicatively in red, you can see the areas that apply to Free Transport under the conditions we mentioned.

How can you return a product?

All products are guaranteed by each agency. In the case of defective products, the customer should contact the official service of each dealership to check the appliance. We clarify that Crown, Finlux and Ayco products are represented by a Bulgarian-based company and their service is slower. Replacement of a device is possible only if authorized by the official dealer with replacement paper. Replacement - return and return shipping costs to our company headquarters are charged to the customer.

The responsibility for the proper operation of the product lies with the official dealership, not Celect AE.

In order to avoid your own inconvenience, we would advise you to take care of the status of the product sold and the intact packaging at the time of delivery of your order in order to identify any obvious defects, such as incorrect product shipment, broken product, missing parts, etc If you see any damage to your product, you can refuse delivery and return to Celect AE, then we will send you a new product. Returns of products sold through our Web site are provided in the following cases:

• In the case of a hit product, provided that the defect or hit will indicate on the relevant Shipment and Shipment and that it has not been used and that the original packaging has not been discarded. Return costs will be borne by the Company. Also, the product should not be damaged and have all the original documents accompanying the product (eg DAP, Retail and so on) and full packing. In the case of white appliances (such as refrigerators, electric cookers, washing machines, etc.) and air conditioners, it is necessary to have a visit by the service technician of the supplying company and a written certificate of diagnosis of the device malfunction to be considered that the product was defective on delivery. In case of return of the products, and provided that they have previously been omitted and checked by the 5050 M. Ltd., the refund of the money to the customer will be made in the case of payment by credit card, by canceling the debit of the customer's credit card , which will be done with care of our company and in the case of cash payment, if the customer had chosen the option to "pick up from the store", he will be reimbursed to him from the store where he made the purchase otherwise by wire transfer to the bank account that will send us in writing.

• In the case of a hit product that you do not mention on the Shipping and Freight Bulletin, Celect AE will not repair or replace the product.

• In case of mobile phone return, please remove the SIM cards and data memory. We have no responsibility for any loss.

• In the event of a product being mistakenly attributable to the company or its suppliers, the customer will have the right to return the product. The product must be in perfect condition, unused, intact, and contain the original contents. In this case, the return costs will be borne by the Company.

• Also, the customer will be entitled to unsubscribe and return the product, as per the Consumer Protection Act. The product must be in excellent condition, unused, packaged intact and include the original contents. In this case, refund costs will be charged to the customer. The refund does not include the initial shipping costs to you.

• A credit note will be issued if the products to be returned are well packaged and have not been damaged. Otherwise, the products are returned to the customer, or credited, at a price less than the purchase price if the damage is not due to the fault of our company.

• If the returned product was free of charge when shipped, in the event of a withdrawal, the shipping charge corresponding to the product will be deducted from the credit amount.

Exceptions to withdrawal:

CAN NOT be withdrawn from:

Products which are not suitable for return, for reasons of health or hygiene, and which have been unsealed after delivery, such as personal care articles (depilatories, shaving - cutters, brushes, toothbrushes and thermometers) as well as products using water (washers, irons, iron presses, etc.).

In the above cases, the customer will be responsible for the loss or deterioration of the products until they return to the Company. Therefore, we recommend that returns be made using courier services and protect the outer package with a bag or extra carton so that the carton of the device is not damaged by both the impact and the sticker that accompanies the product.

Please note that for any product refund, you need to complete the relevant RMA form, which you will either be posted on our Company Web Site or you can request from the sales department.

In any case, the return of the product can only be made within 14 days of the date indicated on the sales receipt.

Redeeming bonus points:

The points on the items are grouped in the basket and can be redeemed in your future purchases.